we provide trusted environment and app management services
Our industry and domain experience come together to keep global applications and systems stable, optimal and easy to change. It means clients benefit from a managed service that is tailored to your business. We use our discovery process and draw on more than 25 years of expertise to recommend the right package for your needs.
We can provide support and additional services, whether or not your solution was developed by us. Indeed, you can work with us in a variety of ways:
Managed service – one contract
As with our managed application support service, we are the single point of contact and governing owner, but with this option we take care of the commercials, so you have just one price and one contact.
Managed service plus
In this managed service, we add on trading operations, analytical, content and campaign management, with the potential for reward-based outcomes.
Why Choose our Environment and App Management Service?
Choose package options to meet your requirements and budget, from the fully managed Platinum service, down to SLA based Gold or Silver levels.
Based upon ITIL® (the IT Infrastructure Library) Version 3 Framework for best practice methodologies and robust processes.
Draw down ad hoc support - ideal for one-off needs, such as preparation for key trading periods or fixed resource models with high flexibility.
Deliver change with lower risk by transitioning and implementing an AMS (Application Management System) model - a proven and swift process.
Streamline your workload by using us as your accountable single point of contact.
Focus on your business operations and strategies, with the confidence that comes from having a stable and secure trading platform you can trust.
I’m pleased that I haven’t had much experience of crisis as the site reliability has been second-to-none. On those odd occasions where we do have a critical ticket or an issue on the site we’ve always managed to get support from Wunderman Thompson Commerce within our agreed SLAs to get the site back up and running and open to our customers.