James Webster contributes to the Salesforce partner conversation on peak - part 1
This is the first of a two-part series sharing the perspective of Salesforce Consulting Partners on everything retailers need to do for a successful 2019 holiday season.
James Webster, Head of Managed Services and Peak Trading Expert at Wunderman Thompson Commerce, commented: “the holiday period equates to much more traffic and much more demand for a speedy turnaround on delivery. In turn, it puts retailers under pressure to provide these services in the fastest time possible. Indeed, Amazon Prime has set the standard for quick delivery, so for its competitors it will be a massive challenge to keep up the pace. And, this can cause problems, as the chances of a mistake increases, and the higher workload means that seasonal workers must be hired.”
Read the full article here.