SUPPORTING CLIENTS DURING THE CORONAVIRUS PANDEMIC
COVID-19 is a crisis of unprecedented magnitude and it affects all of us. It will have both an immediate and long-term impact on how we function as organisations and people.
Naturally, during this period, we understand that clients will experience a range of challenges. Here are some of the measures we are taking to support them.
SUPPORTING OUR PEOPLE TO SUPPORT YOU
In line with governmental advice, we have supported fully operational remote working for all Wunderman Thompson Commerce employees, and have now enabled a safe, controlled environment for those who wish to return to our offices. Protecting their health and safety is paramount. They, in turn, are doing everything possible to support our clients, with the tools, technologies and other resources available to do so without disruption. We care deeply for their well-being and are providing the necessary support as outlined by a raft of initiatives by our parent company Wunderman Thompson.
KEEPING IN CONTACT WITH US
If you’re a client, your account managers and teams remain fully operational and available to you. They are supported by helpful technologies to keep you and your teams connected with us.
If you’re not a client and are looking for help with your eCommerce operations, please contact us.
HELP DURING THIS TIME
As widely reported, digital commerce is experiencing a surge right now, and we are working with clients to make sure they understand the short and long-term impacts and options. We have written a series of guide books to help them and other businesses navigate the challenges. They are free to download here.
MONITORING THE SITUATION
We are continuing to follow Government advice as it develops, and will update this page in line with this.