Lucy Carroll

Technical Content Consultant, UK - Watford

My role focuses on building new pages from designs and fixing any defects for one of Wunderman Thompson Commerce's major clients. It’s a great opportunity to develop my interest and skills in customer experience and help make a difference to this household brand. There are few things better than completing a pixel perfect page from scratch and seeing it go live with a happy customer! When the client is happy, I’m happy too.

I was impressed with Wunderman Thompson Commerce from the start - they’ve provided the support I need to build my skill-set and progress successfully within my role. It’s great to be working for a digital leader too in this digital age.

Two trends I’m interested in, and I see making it big, are deep personalisation across everything digital, plus NLP (Natural Language Processing) that will drive search tools of the future giving more contextual meaning to consumers.