Charlotte Garner

CX Studio Manager

How did you start working with us?

I studied BSc Psychology & Counselling at Staffordshire University. I initially joined the Talent team, in an administrative position. The role helped me to learn and understand the business but after a year I was ready to take on more. I worked hard, taking every opportunity offered and this helped me to get my next role as Account Operations Executive. I continued to take on new challenges in this role which pushed me outside of my comfort zone. After a year in this role, an opportunity came up to join the CX team as a CX Service Manager. This was brilliant, I got to run a range of research and design projects, work with several big clients and again, learn so much! After almost 2 years in this role, I have recently been promoted to CX Studio Manager and am now responsible for the day-to-day resourcing of the CX team, but I still get the opportunity to work on projects, which is a win-win for me!

How has your Degree helped you in your roles?

My degree helped me work to deadlines, key in a fast-moving environment where the demands of the clients are high. My knowledge of statistics, research studies and finance have helped with some of the work I have done for them and lastly the ability to be organised with my work is critical to handling a large workload with different clients at the same time.

Why do you love working here?

The people, the projects, and the passion of everyone I work with make Wunderman Thompson Commerce & Technology a great place to work.

Advice for new graduates?

Your first job might not be your dream job, but it’s the first step. Take every opportunity you can as all experience will help shape your future careers, even if you don’t think it will at the time!